Capstone with Marina Bay Sands

My final year capstone project was focused on user experience and user interface understanding and design. We were tasked to work with Marina Bay Sands to redesign their chatbot. The aims of redesigning it was to create a seamless and pleasant customer journey when using the Marina Bay Sands chatbot and to engange new and existing customers with exciting interactions and campaigns, as well as to encourage higher footfall in Marina Bay Sands.

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Over the past weeks, I had learnt a lot from my lecturer - Mr Ahsan and from working with the team, as well as been able to identify how I have improved and to put into practice what I had learnt. In this project, I was able to demonstrate my leadership skills through helping my leader - Rachel with leading tasks when she focused on something else, as well as show my presentation skils since I was in charge of presenting our initial proposal to the MBS clients. As for what I want to improve on, my design skills were not as great as my group mates especially since we were using a new application called Figma, but I was able to learn a lot through youtube videos and was able to help my group with the prototype. Overall, I had a great experience working with everyone and had learnt many new skills, like Figma, that I can use in the future.

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Below I have attached the link to our Capstone website which includes our prototypes if you would like to know more.